Returns & Refund Policy

Each piece is made and selected with care, and I want you to feel confident in your purchase. If you have any questions at all before buying, please don’t hesitate to contact me.

 

Returns

​

Due to the handmade and individual nature of each piece, I do not accept returns or offer refunds for change of mind.

Each work is created by hand over time, and natural variations in form, surface, and colour are an inherent part of the process. These variations are not considered faults, but part of what makes each piece unique.

​

If you would like additional images or information before purchasing, I'm always happy to help - please feel free to get in touch.

​

Damaged items

​

Every piece is carefully packaged to ensure it arrives safely. In the unlikely event that your item arrives damaged, please contact me within 48 hours of delivery, including clear photographs of the item and it's packaging.

Each situation will be reviewed individually, and I will work with you to find a fair and appropriate resolution.

​

Shipping & responsibility

​

Once an order has been dispatched, it is in the care of the courier. While I use reliable tracked services and take great care in packaging, delays or issues during transit are outside of my control.

​However, if any problems arise, I will always do my best to assist and help resolve the situation where possible.

​

Order cancellations

​

Orders may be cancelled within 24 hours of purchase, unless the item has already been dispatched.

​

Timing requests

​

If your purchase is for a specific date or occasion, please feel free to get in touch before ordering. Where possible, I will always do my best to accommodate your timeframe.

​​

​